Terms and Conditions for Petizens
Last Updated: June 27, 2024
1. Introduction
Welcome to Petizens, a platform provided by Sinha Reccom, a proprietorship based in Bengaluru, Karnataka, India. Petizens serves as a local e-commerce marketplace where vendors can list products and users can make purchases. By using Petizens, you agree to comply with these Terms and Conditions.
2. User Accounts and Registration
a. Eligibility: To access certain features of Petizens, you may be required to create a user account. You must provide accurate and complete information during the registration process. You must be at least 13 years old to use this Site. If you are under 18, you must have the consent of a parent or guardian.
b. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
c. Inactive Accounts: Accounts inactive for a period of [X months] may be disabled or removed from the platform.
3. Vendor Registration and Account
a. Eligibility: Vendors must meet specific criteria to register, including age, business licensing, and product standards.
b. Account Security: Vendors are responsible for maintaining the security and confidentiality of their account information. Unauthorized access must be reported immediately.
c. Vendors should comply with the guidelines set by the Department of Animal Husbandry, Dairying, and Fisheries for pet food.
4. Product Listings
a. Guidelines: Product listings must be accurate, lawful, and appropriate. Vendors must not list prohibited items or content.
b. Quality Assurance: Vendors are responsible for the quality and authenticity of their listed products.
5. Order Processing and Fulfillment
a. Order Response: Vendors must respond to orders promptly and ensure timely and accurate delivery.
b. Delivery Standards: Deliveries must be completed within the agreed timeframe. Vendors are responsible for any delays or failures in delivery.
c. Damage and Liability: Vendors are liable for any damage to products during delivery. The platform may assist in resolving disputes but is not responsible for the damage.
6. Shipping Policy
a. Processing Time: Orders are processed within 2 business days (excluding weekends and holidays) after receiving full payment. You will receive a notification once your order has been shipped.
b. Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer [standard/expedited] shipping options.
c. International Shipping: We currently do/do not offer international shipping. Customs and import duties may apply to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.
7. Returns and Exchanges
a. Return/Exchange Period: We accept returns/exchanges within 1 day of the purchase date. After 1 day, unfortunately, we cannot offer you a refund or exchange.
b. Eligibility: To be eligible for a return/exchange, your item must be unused, in the same condition as received, and in the original packaging.
c. Initiating a Return/Exchange: To initiate a return or exchange, please contact us at [email protected] with your order number and details about the product you would like to return or exchange. We will respond promptly with instructions.
8. Refunds
a. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. Refund Time: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 20 days.
9. Payments and Commissions
a. Payment Flow: Payments are processed through the platform and held until the completion of the order. The platform will then release the funds to the vendor.
b. Commission Structure: The platform takes a commission on each sale. The specific rates and fee schedules are detailed on the vendor dashboard.
c. Payment Release: Vendors can withdraw funds at set intervals. The platform may delay withdrawals to ensure compliance and resolve disputes.
10. Taxes and Compliance
a. Tax Responsibility: Vendors are responsible for collecting and remitting all applicable taxes as per the laws of India and Karnataka. The platform may provide tools but is not liable for tax-related issues.
b. Legal Compliance: Vendors must comply with all local, state, and federal laws and regulations.
11. Customer Information and Privacy
a. Access: Vendors have access to customer information (e.g., address, phone number) necessary for order fulfillment.
b. Use of Information: Customer information must be used solely for fulfilling orders and must not be shared or misused.
12. Health and Wellness Information
a. Informational Purposes: Health and wellness information provided on Petizens, including diet and grooming tips, is intended for informational purposes only and is not a substitute for professional veterinary advice or consultation.
b. Professional Advice: Always consult with a qualified veterinarian for specific advice regarding your pet’s health and well-being.
13. Third-Party Links
a. External Links: Petizens may contain links to third-party websites or services. We do not endorse or control these third-party sites, and your use of them is at your own risk.
14. Dispute Resolution
a. Mechanism: The platform provides a dispute resolution process. Vendors and customers are encouraged to resolve issues amicably.
b. Platform’s Role: The platform may mediate disputes but is not liable for the resolution outcome.
15. Account Termination
a. Suspension and Termination: The platform reserves the right to suspend or terminate vendor accounts for violations of the T&C.
b. Appeal Process: Vendors may appeal account suspensions or terminations by contacting support.
16. Limitation of Liability
a. Disclaimer of Warranties: Petizens is provided “as is” and “as available.” We make no warranties, express or implied, regarding the Site’s availability, functionality, or suitability for any purpose.
b. Liability Limitation: Petizens and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use Petizens.
17. Governing Law
a. Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of India and the state of Karnataka. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
18. Changes to Terms and Conditions
a. Modifications: Petizens reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically.
19. Contact Us
a. Inquiries: If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].
By using Petizens, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms and Conditions constitute a binding agreement between you and Petizens.
1. Shipping Policy:
1.1 Processing Time:
Orders are processed within 2 business days (excluding weekends and holidays) after receiving full payment. You will receive a notification once your order has been shipped.
1.2 Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout. We offer [standard/expedited] shipping options.
1.3 International Shipping:
We currently do/do not offer international shipping. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.
2. Returns, Calcellation and Exchanges:
2.1 Return/Exchange Period:
We accept returns/exchanges within 1 day of the purchase date. After 1 day, unfortunately, we cannot offer you a refund or exchange.
2.2 Eligibility:
To be eligible for a return/exchange, your item must be unused, in the same condition as received, and in the original packaging.
2.3 Initiating a Return/Exchange:
To initiate a return or exchange, please contact us at [email protected] with your order number and details about the product you would like to return or exchange. We will respond promptly with instructions.
3. Refunds:
3.1 Processing Time:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2 Refund Time:
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 20 days.
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1. Acceptance of Terms
By accessing the website at Petizens, or by accessing the Android and iOS app ‘Petizens’, collectively referred to as “Petizens,” you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing Petizens. The materials contained on Petizens are protected by applicable copyright and trademark law.
2. User Accounts and Registration
a. To access certain features of Petizens, you may be required to create a user account. You must provide accurate and complete information during the registration process.
b. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
c. You must be at least 13 years old to use this Site. If you are under 18, you must have the consent of a parent or guardian.
3. Content
a. You are solely responsible for the content you post on Petizens, including text, photos, videos, and comments.
b. You agree not to post any content that is offensive, harmful, abusive, or violates the rights of others.
c. We reserve the right to remove or block any content that violates these Terms and Conditions.
4. Privacy
a. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
5. Intellectual Property
a. All content and materials on Petizens, including but not limited to text, images, logos, and trademarks, are the property of Petizens or its licensors and are protected by copyright and other intellectual property laws.
b. You may not use, reproduce, or distribute any content from Petizens without the express written consent of Petizens.
6. Health and Wellness Information
a. The health and wellness information provided on Petizens, including diet and grooming tips, is intended for informational purposes only. It should not be considered a substitute for professional veterinary advice or consultation.
b. You acknowledge that Petizens is not a substitute for professional veterinary care, diagnosis, or treatment. Always consult with a qualified veterinarian for specific advice regarding your pet’s health and well-being.
c. Petizens and its contributors do not endorse or guarantee the accuracy, reliability, or effectiveness of any health or grooming tips posted on the Site. You use this information at your own risk.
7. Third-Party Links
a. Petizens may contain links to third-party websites or services. We do not endorse or control these third-party sites, and your use of them is at your own risk.
8. Termination
a. We reserve the right to terminate or suspend your account and access to Petizens at our discretion, with or without notice, for any reason, including if you violate these Terms and Conditions.
9. Disclaimer of Warranties
a. Petizens is provided “as is” and “as available.” We make no warranties, express or implied, regarding the Site’s availability, functionality, or suitability for any purpose.
10. Limitation of Liability
a. Petizens and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use Petizens.
11. Governing Law
a. These Terms and Conditions are governed by and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
12. Changes to Terms and Conditions
a. Petizens reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically.
13. Contact Us
a. If you have any questions or concerns about these Terms and Conditions, please get in touch with us at [email protected].
Address: Petizens, 1204, Suncity, Sarjapur Road, Bengaluru – 560035.
By using Petizens, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms and Conditions constitute a binding agreement between you and Petizens.
